Agent Leaderboard
Performance rankings and coaching priorities
| Rank | Agent | Total Calls | Avg QA Score | 7-Day Trend | Conversion Rate | Top Skill Gap | Urgent Calls |
|---|---|---|---|---|---|---|---|
1 | [Esraa Hussien] | 231 | 18.1 | → | 4.8% | Pricing accuracy and value-based discovery | 2 urgent |
2 | [Mohamed AbdelMonem] | 246 | 18.0 | → | 4.1% | Objection Handling | 3 urgent |
3 | [Mariam ahmed] | 398 | 17.9 | → | 9.8% | Pricing Accuracy | 7 urgent |
4 | [Aziza Mohamed] | 274 | 17.8 | → | 6.6% | Pricing Accuracy | 5 urgent |
5 | [Nada Sadek] | 291 | 17.2 | → | 2.1% | Pricing Accuracy | 9 urgent |
6 | [Mennaallah Ahmed] | 222 | 17.0 | → | 3.2% | Needs Discovery | 2 urgent |
7 | [Nariman Adel] | 78 | 14.5 | → | 1.3% | Accurate pricing and deeper discovery | 3 urgent |
Top Performer
[Esraa Hussien]
Score: 18.1/25
Needs Most Coaching
[Esraa Hussien]
02375923 urgent calls total
Team Average
17.2
Across 7 active agents