Agent Leaderboard
Performance rankings and coaching priorities
| Rank | Agent | Total Calls | Avg QA Score | 7-Day Trend | Conversion Rate | Top Skill Gap | Urgent Calls |
|---|---|---|---|---|---|---|---|
1 | Ahmed Hassan | 45 | 21.5 | ↑ 0.6 | 35.5% | Discovery | 2 urgent |
2 | Sara Mohamed | 38 | 19.8 | ↑ 0.4 | 28.0% | Closing | 5 urgent |
3 | Omar Ali | 52 | 18.2 | ↓ 0.7 | 22.5% | Objection Handling | 8 urgent |
4 | Nour Ibrahim | 41 | 23.1 | ↑ 0.4 | 42.0% | - | - |
5 | Youssef Khaled | 29 | 16.5 | ↓ 0.7 | 18.0% | Discovery | 12 urgent |
Top Performer
Ahmed Hassan
Score: 21.5/25
Needs Most Coaching
Ahmed Hassan
27 urgent calls total
Team Average
19.8
Across 5 active agents