Dashboard
Overview of call analysis and performance metrics
Last run: 8 processed, 1 failed
Total Calls
1896
0 today
Avg QA Score
17.6
out of 25
Win Rate
7%
won / total calls
Active Agents
7
Avg Duration
-
Urgent Calls
31
need coaching
This Week vs Last Week
Auto-compared (last 7 days vs previous 7 days)
Calls00=
Win Rate0%0%=
Avg QA Score00=
Won00=
Lost00=
High Urgency00=
Top objection this week: - (0)
Sales Funnel
Lead quality to outcome pipeline
Hot268 calls · 34% won
Qualified584 calls · 0% won
Warm274 calls · 0% won
Cold161 calls · 0% won
Disqualified94 calls · 0% won
Won Follow-up No Decision Lost
QA Score Trend
Hover bars for detailsNo data available
Outcome Distribution
Follow-up1116 (81%)
Lost140 (10%)
Won92 (7%)
No Decision33 (2%)
Total: 1381 calls
Lead Quality
268
Hot
584
Qualified
274
Warm
161
Cold
94
Disqualified
Score Distribution
53
0-10
293
10-15
272
15-18
231
18-20
367
20-23
165
23-25
Top Agents
View all →1
[Esraa Hussien]
231 calls
18.1
5% win
2
[Mohamed AbdelMonem]
246 calls
18.0
4% win
3
[Mariam ahmed]
398 calls
17.9
10% win
4
[Aziza Mohamed]
274 calls
17.8
7% win
5
[Nada Sadek]
291 calls
17.2
2% win
Recent Calls
View all →| Date | Agent | QA Score | Lead | Outcome | Urgency |
|---|---|---|---|---|---|
| 4/5/2026 | [Esraa Hussien] | 11.0 | Warm | Follow-up | MEDIUM |
| 4/5/2026 | [Esraa Hussien] | 22.0 | Qualified | Follow-up | LOW |
| 4/5/2026 | [Esraa Hussien] | 22.0 | Qualified | Follow-up | LOW |
| 4/5/2026 | [Mennaallah Ahmed] | 20.0 | Qualified | Follow-up | LOW |
| 4/5/2026 | [Mennaallah Ahmed] | 19.0 | Qualified | Follow-up | LOW |
| 4/5/2026 | [Esraa Hussien] | 16.0 | Warm | Follow-up | MEDIUM |
| 4/5/2026 | [Mennaallah Ahmed] | 18.0 | Cold | Follow-up | LOW |
| 4/5/2026 | [Esraa Hussien] | 16.0 | Cold | Follow-up | MEDIUM |
| 4/5/2026 | [Aziza Mohamed] | 12.0 | Qualified | No Decision | HIGH |
| 4/5/2026 | [Mennaallah Ahmed] | - | - | - |